Job Listing Description

Field Service Representative 3 - Defense

**Secret Clearance required to start**

**Position is 2nd shift**

• Seeking a Field Service Representative to provide technical support and on-site company representation at Joint Base Andrews, Maryland for the C-32/C-40 aircraft
• Utilize multi-disciplined technical expertise and company knowledge to assist the customer.
• Sustain a high level of proficiency in the operation and maintenance of company product by investigating technical problems, determining causes, and developing/implementing corrective actions to ensure customer satisfaction.
• Understand customer expectations and assist the customer in interpreting and using support data and documents, and provide technical on-the-job training.
• Act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues.
• Provides guidance, consultation, and training to customers related to a broad range of technical and operational issues. Conducts on site in-depth research of company and customer data to drive resolution of specific chronic issues.
• Conducts root-cause analysis on customer and company fleet data to identify/evaluate trends and opportunities to increase dispatch reliability. Validates or reviews effectiveness of existing solutions, and then develops corrective, proactive, and/or preventative action plans.
• Work unsupervised for extended periods of time in a wide variety of cultural/economic conditions.
• Interpret technical documents and monitors product performances. Develop and conduct ad hoc training on various maintenance topics.
• Analyze technical data and evaluate maintenance procedures.
• Requires the ability to work independently in a demanding, on-call, 24 hour per day / 365 days per year operational environment.
• Develops action plans for aircraft in unusually difficult AOG situations, whereby Service Engineering and/or executive leaders solicit FSR assistance. Tracks progress of troubleshooting plan and maintains company and customer situational awareness. Conducts follow-up with the customer to ensure solution provided was effective and lasting.
• Must be willing to work any shift, weekends or on call as required.
• Must have an active FAA A&P License
• Must be willing to work any shift, weekends or on call as required.
• Must have an active FAA A&P License

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).
Job Number: 374542
Job Location: Andrews AFB, MD
Rate: TBD
Duration: 12 - months
Start Date: ASAP
Input Date: 11/14/2020
Address: 160 NW GILMAN BLVD STE 250
City, State: ISSAQUAH, WA 98027
Phone: 425/451-0051
Fax Phone: 425/635-7630

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