Job Listing Description

Field Service Rep

Description:
PDS Tech, Inc. is seeking a Field Service Rep in Maryland with Active Secret Clearance
• Utilize multi-disciplined technical expertise and company knowledge to assist the customer.
• Sustain a high level of proficiency in the operation and maintenance of company product by investigating technical problems, determining causes, and developing/implementing corrective actions to ensure customer satisfaction.
• Understand customer expectations and assist the customer in interpreting and using support data and documents, and provide technical on-the-job training.
• Act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues.
• Provides guidance, consultation, and training to customers related to a broad range of technical and operational issues. Conducts on site in-depth research of company and customer data to drive resolution of specific chronic issues.
• Conducts root-cause analysis on customer and company fleet data to identify/evaluate trends and opportunities to increase dispatch reliability. Validates or reviews effectiveness of existing solutions, and then develops corrective, proactive, and/or preventative action plans.
• Work unsupervised for extended periods of time in a wide variety of cultural/economic conditions.
• Interpret technical documents and monitors product performances. Develop and conduct ad hoc training on various maintenance topics.
• Analyze technical data and evaluate maintenance procedures.
• Requires the ability to work independently in a demanding, on-call, 24 hour per day / 365 days per year operational environment.
• Develops action plans for aircraft in unusually difficult AOG situations, whereby Service Engineering and/or executive leaders solicit FSR assistance. Tracks progress of troubleshooting plan and maintains company and customer situational awareness. Conducts follow-up with the customer to ensure solution provided was effective and lasting.
• Must be willing to work any shift, weekends or on call as required.
• Must have an active FAA A&P License

Provides technical field support of company products. Performs troubleshooting procedures for multiple systems coverage. Resolves maintenance and operational issues. Interprets technical documents and monitors product performance. Analyzes technical data and evaluates maintenance procedures. Develops and conducts ad hoc training.
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).
 
Job Number: 2010116963
Job Location: Andrews Air Force Base, MD
Duration: 12 months
Input Date: 07/27/2020
Last Updated: 10/20/2020
Firm Name: PDS TECHNICAL SERVICES
Attention: Sherine Ibusuki
Address: TIME SQUARE 660 BUILDING
660 SW 39TH ST STE 215

City, State: RENTON, WA 98057
Phone: 206/763-2840
800 Phone: 800/678-8644
Fax Phone: 206/763-3283
Email: cecjseattle@pdstech.com
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T000003P0KVQA0&URLSource=cjhunter

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