Job Listing Description

PC/Network Technician 3 - Secret

PDS Tech, Inc. is seeking a  PC Network Tech 2, in Melbourne FL.
  • Provides technical\warranty support for computers and associated networks.
  • To include delivery and installation of new PC's and peripherals, troubleshooting and repair of PCs, software, and related peripheral equipment.
  • Connects personal computers and terminals to exisitng data networks. 
  • Assists users in the general use of personal computers and enterprise networks utilizing established enterprise procedures 
  • Utilizing Enterprise guidelines\standards assists customers in selecting appropriate hardware\software to meet business requirements. 
  • Organizes & prioritizes assigned service tickets on a daily basis using established guidelines to resolve and close service tickets within established Service Level Agreements.
  • Maintains service ticket\requests logs documenting all actions taken to include issue resolution prior to closing ticket. Escalates issues and problems that are outside of normal guidenance and activities to management. 
  • Replaces aged devices in response to Enterprise Refresh schedule following established procedures including the migration of all data and authorized programs.
  • Decommissions returned systems for disposal. 
  • Supervision and instruction given for routine work. Follows established processes and procedures in performance of most duties with detailed instructions given for new activities or special assignments. 
  • Exhibits good communication skills, an energetic approach, and patience with customers.  

  • Experience using a COTS Incident and Service Request ticketing system.
  • Proficiency in Microsoft products such as Windows 7, Windows 10, Outlook, Word, Excel, PowerPoint, Visio.
  • Strong familiarity with hardware components such as video cards, hard drives, network adapters and motherboards
  • Must be able to lift up to 50 pounds
  • US Citizen
  • Active DOD Secret Clearance Required to start
  • CompTIA A+ Certification
  • AA or other 2 year technical degree in related discipline is a plus

Job Number: 1910108746
Job Location: Melbourne, FL
Duration: 10 months
Input Date: 11/08/2019
Last Updated: 12/10/2019
Attention: Jennifer Morgan
Address: 50 FOUNDERS PLAZA STE 304
City, State: EAST HARTFORD, CT 06108
Phone: 860/289-2643
800 Phone: 866/636-4723
Fax Phone: 800/556-5284

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