Job Listing Description

PC Network Support 3

PDS Tech, Inc. is seeking a  PC Network Tech 2, in Sierra Vista, AZ.
  • Provides technical\warranty support for computers and associated networks.
  • To include delivery and installation of new PC's and peripherals, troubleshooting and repair of PCs, software, and related peripheral equipment.
  • Connects personal computers and terminals to exisitng data networks.
  • Assists users in the general use of personal computers and enterprise networks utilizing established enterprise procedures.
  • Utilizing Enterprise guidelines\standdards assists customers in selecting appropriate hardware\software to meet business requirements.

  • Organizes & prioritizes assigned service tickets on a daily basis using established guidelines to resolve and close service tickets within established Service Level Agreements.
  • Maintains service ticket\requests logs documenting all actions taken to include issue resolution prior to closing ticket.
  • Escalates issues and problems that are outside of normal guidenance and activities to management.
  • Replaces aged devices in response to Enterprise Refresh schedule following established procedures including the migration of all data and authorized programs.
  • Decommissions returned systems for disposal.
  • Supervision and instruction given for routine work.
  • Follows established processes and procedures in performance of most duties with detailed instructions given for new activities or special assignments.
  • Exhibits good communication skills, an energetic approach, and patience with customers.

Job Number: 1910109021
Job Location: Sierra Vista, AZ
Duration: 12 months
Input Date: 11/05/2019
Last Updated: 12/06/2019
Attention: Jennifer Morgan
Address: 50 FOUNDERS PLAZA STE 304
City, State: EAST HARTFORD, CT 06108
Phone: 860/289-2643
800 Phone: 866/636-4723
Fax Phone: 800/556-5284

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