Description:
PDS Tech, Inc. is seeking a IT Operations Technician in Bourbonnais, ILDirect Hire/Onsite position
This position is responsible for configuring, operating, and maintaining various enterprise-wide systems as well as supporting internal IT partners across the enterprise.
- Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person support to onsite employees and remote support to other locations
- Order, configure and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition
- Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications
- Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops, phones, printers, conference room, servers, access control systems and network devices
- Create and support user account and group membership setups
- Procure, setup, configure, distribute and troubleshooting of all mobile devices
- Work on projects and perform other duties as assigned
- Work a rotational on-call IT support schedule to include evenings and weekends as assigned
Minimum Qualifications:
- 1 year technical experience supporting users with items such as computers/laptops, desk phones, mobile phones, printers
- IT related associate degree, or Equivalent combination of experience and education will also be considered.
Preferred Qualifications:
- Experience installing, configuring, and troubleshooting MS Windows, Office, Outlooks, and other basic Windows applications
- Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals
- Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security systems/cameras/badges
- Experience with workstation imaging software and an MDM solution such as Intune
- Experience in a heavy industrial setting
- Customer support or helpdesk experience
- IT certifications, such as a current Comp TIA A+
