Job Listing Description

Systems Technician

PDS Tech, Inc. is seeking a IT Operations Technician in Bourbonnais, IL

Direct Hire/Onsite position

This position is responsible for configuring, operating, and maintaining various enterprise-wide systems as well as supporting internal IT partners across the enterprise. 

  • Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person support to onsite employees and remote support to other locations
  • Order, configure and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition
  • Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications
  • Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops, phones, printers, conference room, servers, access control systems and network devices
  • Create and support user account and group membership setups
  • Procure, setup, configure, distribute and troubleshooting of all mobile devices
  • Work on projects and perform other duties as assigned
  • Work a rotational on-call IT support schedule to include evenings and weekends as assigned


Minimum Qualifications:

  • 1 year technical experience supporting users with items such as computers/laptops, desk phones, mobile phones, printers
  • IT related associate degree, or Equivalent combination of experience and education will also be considered.

Preferred Qualifications:

  • Experience installing, configuring, and troubleshooting MS Windows, Office, Outlooks, and other basic Windows applications
  • Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals
  • Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security systems/cameras/badges
  • Experience with workstation imaging software and an MDM solution such as Intune
  • Experience in a heavy industrial setting
  • Customer support or helpdesk experience
  • IT certifications, such as a current Comp TIA A+

Job Number: 2210160395
Job Location: Bourbonnais, IL
Duration: 12 months
Input Date: 01/25/2023
Last Updated: 02/03/2023
Attention: Rachelle Caramagno
Address: P O BOX 619820
City, State: DALLAS, TX 75261-9820
Phone: 214/647-9600
800 Phone: 800/270-4737

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