Description: PDS Tech, Inc. is seeking an Administrative Assistant 2 for an open position in Orlando, FL. In your role, you will: The Learning Administrator supports the Learning Campus (LC) US Organization initiatives by coordinating and administering courses, programs and corresponding logistics. This role works closely with the Learning Partners (Program Managers), Project Managers and Program Facilitators and other vendors to understand course requirements to ensure that programs and offerings are properly planned, created in appropriate learning management system (LMS), managed, executed, and closed appropriately. Learning Administrators also provide on-site support for courses and programs held at their respective location. Being accessible and a team player are essential to this role with ability to be flexible and work independently. This is a very fast-paced environment where ingenuity and customer/team collaboration are valued.
General duties: Supports in organizing and maintaining office supplies/files both physical and electronic. Schedules resources such as people, meetings, appointments, rooms, and equipment; take calls, emails, case and order inquiries, responds to questions, and escalations. Ability to prioritize and plan multiple tasks for simultaneous projects is key.
Drafts and edits semi-complex email messages, templates and other correspondence. Participates in the preparation of reports, spreadsheets and other documentation as required to customers. Responsible for accurate input and maintenance of course data in learning management systems as well as extracting database information from multiple technological platforms. Willingness to understand and be passionate about the end-to-end learning experience for employees. MUST have capacity to support Large Volume of course logistics with all associated tasks and activities within the established deadlines and budget. MUST have MS Office proficiency. Read/write French is a PLUS.
Acts as back up support to other Learning Administrators during absence or vacation periods. Specific duties: Establishing courses in multiple LMS (Learning Management Systems) Monitoring course registration and follow up as needed; Coordination of external facilitators and internal support; Manage both facilitator and ongoing learner correspondence; Booking of course venue and coordination (with point of contact) for all program logistics; Coordinate catering (on and off-site) as well as course materials management; Organizing technical support as required; On-site program support as necessary (i.e. classroom setup, assisting with requests during course, managing the venue setup/cleanup); Manage off-site logistics with hosting divisional contact, coordinate internal support; Respond to customer/learner inquiries regarding class availability and registration/cancellation process; Close courses after completion - update learner records as needed and budget documents; Participate in annual course planning sessions with Learning partners team members. Finance/Accounting Support (billing procedures, PO creation, invoice audits and submissions, reconciliation of course expenses) Case & Order gatekeeper and/or support for incoming customer inquiries; Procurement - support purchase of class supplies via OneSRM portal and print materials with Siemens vendors. Reporting requirements - in support of scheduled and ad hoc requests for essential course/participant data
Other support duties to be assigned as identified by the Learning Services Team Lead or Program Manager.