Job Listing Description

Technical Writer

This position is responsible for developing, writing, and editing material for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications.  Position is responsible to collect information from the research & development, design, manufacturing, and technical service departments.  Must be able to prepare manuals and other materials dealing with the training,  installation, operation, maintenance and/or repair products for customers, distributors, dealers and/or the company’s own service personnel.  After completion, manuals will be combined with other technical information and packed to ship with the equipment.  This is an exempt position that may require in excess of a 40-hour week in order to effectively carry out the listed job duties.  Some travel may be required.
Compiles, writes, edits, illustrates, and formats technical information to produce operation, training, maintenance, and parts manuals for all product lines.  Converts technical information into electronic or hard copy format, as specified by customers.
Determines information needed from Engineering for the technical documents.  Then, communicates with Engineering to develop a plan to meet those needs.  Monitors and communicates progress of the manual as it is prepared, to ensure timely completion and delivery of the manual in the customer’s preferred format.
Observes manufacturing activities to determine operating procedure and detail.  Interviews production, service, and engineering personnel to become familiar with product technologies and production methods. 
Studies blueprints, sketches, drawings, parts lists, specifications, mock-ups, and product samples to integrate technology, operating procedure, and production sequence and detail.
Reads journals, reports and other technical materials.  Reviews OEM publications and trade catalogs, drawings and other data relative to safe operation, maintenance, and service of equipment.  Incorporates above information as needed into written documentation. 
Supports Service Technicians and Call Center Personnel.  Assembles and ensures customer owners’ manuals are easily accessible.  Trains new personnel on manual content and accessibility.  Provides information via various medium to relevant employees.  Creates and maintains other technical manuals and information necessary for Service Technicians, Call Center and other employees.
Reviews materials and recommends revisions or changes in scope, format, content, and methods of reproduction and binding.  Maintains records and files of work and revisions.
An Associate’s or Bachelor’s Degree in media production, communications, journalism, mechanical design, or equivalent experience or training in engineering, sales or technical service is required, plus five years technical writing experience.  Mechanical aptitude with an extensive working knowledge of mechanical, electrical, and pneumatic systems, video equipment and photography essential.  Position requires extensive technical writing background with good writing skills.  Must understand and read mechanical drawings and electrical schematics.  Must be proficient in related publishing software.
Job Number: 2010115814
Job Location: Appleton, WI
Duration: 6 months
Input Date: 11/14/2020
Last Updated: 11/26/2020
Attention: Tyler Belisle
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630

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