Job Listing Description

THIS JOB IS NO LONGER AVAILABLE. THIS IS ARCHIVAL INFORMATION.
Desktop Support Technician

Description:
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals



• Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed

• Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues



• Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.

• Updating physical assets within asset management tracking system



• Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices



• Performing customer service representative responsibilities as needed



• Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction
 
Job Number: 19-02434
Job Location: Artesia, NM
Rate: 0.0USD/Hour
Per Diem: --
Overtime: --
Duration: 2020-02-15 00:00:00.0
Start Date: 2019-02-15 00:00:00.0
Input Date: 01/17/2019
Last Updated: 02/11/2019
Firm Name: NESCO RESOURCE
Attention: Kristy Thompson
Address: 101 COMMERCE ST STE 3001
City, State: LAKE MARY, FL 32746
Phone: 407/710-8000
Fax Phone: 407/710-8001
Website: www.nescoresource.com

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