Job Listing Description

Customer Support Administrator, Procurement

Description:
Chipton-Ross is seeking a Customer Support Administrator for an opening in Grand Rapids, MI.

RESPONSIBILITIES:
Performs the duties of a Customer Support – Data Services as required by business needs in compliance with applicable FAA regulations, ISO standard operating procedures, work instructions and customer purchase order requirements. These duties include customer service tasks for high profile customer. Ensuring complete Customer Satisfaction and successful, timely execution of all contractual/purchase order requirements is the primary responsibility (both Commercial and Military). The position uses independent judgment, applies strong and positive interpersonal skills. The individual in this position has the responsibility and the authority to carry out assigned tasks and lead improvement projects related to customer satisfaction.
• Acts as primary Customer point of contact for Data Services. Handles inquiries, proposals, customer negotiation, problem resolution, order entry, quoting, schedule changes, credit issues and Aircraft On Ground (AOG) support.
• Quotes price and availability of Data Services.
• Guides GL Technician and Product Support Engineers to ensure workflow of Data Services properly scheduled.
• Reviews all customer purchase orders for specific conditions, enter orders, acknowledges purchase orders with negotiated terms and conditions, and advise status of open orders to the customer. Responsible for ensuring that all mutually agreed purchase order requirements, including delivery schedules, are accomplished.
• Ensures export control requirements are being met as they relate to the position.
• Identifies, recommends, and implements innovative process improvements. Ensures KPIs are updated upon completion of process improvement projects. Participates in business to business capabilities through Web-site enhancements, E-commerce, and MRP upgrade.
• Manages customer relationships beyond current business activities by developing partnerships with Customers. Responsible for all interfaces between Client and the Customer regarding Data Services. Represents the Customer when dealing with internal functions.
• Demonstrates empowerment, ownership, and accountability throughout all aspects of the Data Services.
• Maintains current customer files and archive files and correspondence greater than one year old. Maintains 5-S work area.
• Work with or coordinate cross-functional teams in customer issue resolution.
• Performs job duties in accordance with approved procedures established in support of Sarbanes-Oxley regulations.
• Responsible for performing job duties in a manner consistent with established Client Ethics Standards.
• Responsible for working a manner consistent with established safety rules and regulations and the use and maintenance of required personal protective equipment; including, but not limited to safety glasses, etc.

REQUIRED EXPERIENCE:
• Two (2) years of related experience, such as contracts, product service, or sales;
• Experience working in a manufacturing operation;
• Knowledge of the aviation industry is a plus, preferably a basic understanding of avionics products and pricing for commercial and military aviation markets.
• Strong PC skills including, but not limited to, MS Word, Excel and MRP.
• Strong ability to handle multiple priorities including managing face to face communications while also using phone, fax and email communication.
• Strong verbal and written communication skills.
• Strong problem solving skills using appropriate judgment.
• Knowledge of and desire to learn and implement process improvement initiatives.
• Must be able to work in a team environment.
• Must accept ownership and accountability for team efforts.

EDUCATION:
Accredited Associate’s degree in business, aviation, or related field, or an equivalent combination of education and experience.

WORK HOURS:
9/80, Day Shift
Full-Time


 
Job Number: 177137
Job Location: Grand Rapids, MI
Rate: Up to $21.00 DOE
Duration: 6 Months
Input Date: 05/09/2019
Firm Name: CHIPTON ROSS
Attention: Rochelle Anderson
Address: 343 MAIN ST
City, State: EL SEGUNDO, CA 90245
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: randerson@chiptonross.com
Website: www.chiptonross.com

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