Job Listing Description

Contact Healthcare Tracer- Job Id 41401

We have an Excellent remote contract position for a Healthcare Contact Tracer to support research and tracking efforts of COVID-19. Candidates must have minimal Healthcare experience with access to a computer with internet, a phone, and a headset.

Contact Tracers will use a web-based client resource management (CRM) platform to reach out to contacts of patients diagnosed with COVID-19 with the goal of documenting a symptom check; referring contacts for testing according to established protocols; and providing them w/ quarantine guidelines.

Job Responsibilities:
Call contacts of newly-diagnosed patients
Communicate with contacts in a professional and empathetic manner
Collect and record information on symptoms into the CRM
Provide contacts with approved information on state/local quarantine procedures, and, if appropriate, refer them to testing according to the protocol (and/or to a COVID-19 Care Resource Coordinator for social resources.)
Contact Tracers will follow the script to inform contacts about the importance of quarantine, and what to do if symptoms develop. They are not permitted to deviate from the script or provide information that is not included in the script.
Contact tracers will be required to use their own telephone, computer, and electronic equipment
Maintain daily contact with the supervisor

Ability to exhibit a professional, positive attitude and work ethic
Excellent interpersonal skills; ability to interact professionally with culturally diverse individuals during a time of crisis and distress
Ability to show empathy to distressed individuals
College degree or equivalent required
Excellent organizational and communication skills
Second or multiple languages a plus (especially Spanish, Portuguese, French, Haitian-Creole, Mandarin, Cantonese, Bengali)
Critical thinking and sound judgment required
Ability to handle confidential information with discretion and professionalism
Job Number: 41401
Job Location: New York City, NY
Rate: $21.50
Per Diem: NO
Overtime: NO
Duration: Two month+
Start Date: 06/01/2020
Input Date: 05/17/2020
Firm Name: TAD PGS INC
Attention: Maria Gomez
Address: 12062 VALLEY VIEW ST STE 108
City, State: GARDEN GROVE, CA 92845
Phone: 657/250-1893
800 Phone: 800/261-3779

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