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THIS JOB IS NO LONGER AVAILABLE. THIS IS ARCHIVAL INFORMATION.
Level 2 Help Desk Support

Description:
Title: Level 2 Help Desk Support
Location: 4001 Fairview Industrial Drive, Salem, OR 97302
Duration: 6+ Months

Job Summary:
The qualified candidate will be providing Technical Support via telephone to customers.

Knowledge, Skills & Abilities Required:
• High school or equivalent education required, college degree preferred
• Experience in use of a volt/ohm meter
• Experience with basic electronics or PC systems knowledge
• Experience with network admin/IP, and operating systems
• Proficient in Microsoft Office Applications
• Must be able to communicate and share information easily over the telephone
• One year experience installing or servicing security systems (Intrusion/Access/Video) preferred
• One year Call Center experience preferred
• You will need excellent customer service skills as well as strong communication skills, trouble shooting skills, excellent follow-through and strong PC skills
• Network certification preferred

Job Responsibilities:
• Providing telephone troubleshooting assistance for Video, Access Control, Intrusion, and Fire Detection systems
• Communicate effectively to customers via telephone
• Use of support system tools (PC based systems and telephones)
• You will follow predefined procedures to identify, evaluate, solve and escalate issues


Preferred Experience:
• Network installation/troubleshooting
• Bi-Lingual language skills (Spanish/English)
 
Job Number: 51503
Job Location: Salem, ORE
Rate: DOE
Per Diem: Possible
Overtime: Possible
Duration: 6 Months
Start Date: ASAP
Input Date: 11/14/2020
Firm Name: BUTLER AEROSPACE & DEFENSE
Attention: Mallik
Address: SHELTON POINTE STE 204
2 TRAP FALLS ROAD
City, State: SHELTON, CT 06484
Phone: 203/926-2705
Website: www.butler.com
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